1. Acceptance of Terms

By making a booking at The Monmouth Apartments, you agree to comply with these terms and conditions.

2. Booking Confirmation

3. Payment Terms

Full payment is required at the time of booking.
If the card is declined, you will have 48 hours to provide an alternative card and make payment, after which the booking will be cancelled.
The only accepted form of payment is by card.

Payment terms may differ if the reservation is made through a third party / online travel agent.

4. Cancellation & Amendment Policy

Cancellations made 30 days before check-in will receive a full refund. • Cancellations made 14 days before check-in will incur a 50% cancellation fee.
No refunds will be issued for cancellations made within 14 days of check-in.
Amendments to check-in/check-out dates can be made without charge up to 14 days before check-in. We cannot amend check-in/check-out dates after 14 days before check-in.
Amendments to the number of occupants must be made before 3 prior to check-in. We cannot guarantee that amendments to the number of occupants will be accommodated if requested within 3 days prior to check-in.
Cancellation and amendment terms may differ if the reservation is made through a third party / online travel agent.

5. Check-In and Check-Out

Check-in time: 3pm • Check-out time: 11am
A later check-out time may be available upon request, subject to availability, for an additional fee.
Failure to check out on time without requesting a late check-out will result in additional charges.
Door codes for the property will be shared one day prior to your check in date and will be active from the check in time. The door codes will deactivate at the check out time.
The full address and What3Words reference of the property will also be shared one day prior to check in. 1 November 2025

6. Occupancy Limits

The maximum occupancy for Henrietta Apartment is 4 people, including children and infants. The maximum occupancy for Victoria, Alexandra and Alice Apartments is 2 people per apartment, including children and infants. Exceeding this limit may result in additional charges or cancellation. • Please declare whether or not you will be bringing any children or infants at the time of booking.

7. On Departure

Guests are responsible for keeping the property clean and tidy, as it was found, and leaving it in an acceptable condition. A basic level of cleanliness and rubbish disposal/recycling is required upon departure. This includes the removal of cigarette butts from any outdoor areas or around the property.

8. Damage and Security Deposit

We use Truvi to verify your ID and collect card details for the security deposit.
After you complete your booking, Truvi will contact you and charge a non-refundable service fee of £10 per booking. This authorises up to £500 to be taken from the nominated card if any damage claims arise from the stay.
We reserve the right to claim through Truvi for any damages, additional cleaning, or noise complaints incurred during the stay for up to 14 days after check out.

9. House Rules

Smoking is prohibited inside the premises.
No pets are allowed without prior approval.
We operate a 'Good Neighbourhood Policy,' which forms part of your security deposit. The property is located in a residential area, so please be respectful of neighbours at all times and reduce noise levels when entering and exiting the property or using the outdoor spaces. Quiet hours must be observed between 10pm and 8am.

10. Liability

The management company or property owner is not liable for any injury, loss, or damage incurred during your stay, unless caused by gross negligence or wilful misconduct.

11. Amendments

The management company or property owner reserves the right to amend these terms and conditions at any time.

12. Contact Information

A detailed self-help guide is available in the property 2 November 2025
If you are unable to find self help for your query, please call our guest support line +447798760811